| Website | www.loveair.com |
|---|---|
| Privacy contact email | admin@loveair.com |
| Effective date | March 26, 2026 |
| Controller / legal entity |
LoveAir Rruga Mine Peza, Tirane, Albania |
LoveAir is an online B2B travel platform that offers and arranges travel-related products and services, including packages, flights, hotels and additional travel services.
This policy applies to website visitors, registered account holders, business customers, agency users, travellers, lead contacts, and anyone who communicates with us or uses our services.
Depending on the specific service and booking flow, we may act as a data controller, joint controller, or processor. For example, we may act as controller for our website, customer account, marketing and support activities, while travel suppliers or partner agencies may act as separate controllers for data they receive to fulfil your booking.
The categories of personal data we may collect depend on how you interact with LoveAir and the services you request.
Information you provide directly: name, surname, title, business or company name, email address, phone number, WhatsApp number, login credentials, agency details, billing information, booking details, traveller names, passport or identity document details where needed for a booking, special assistance requests, communication preferences, and any information you include in messages, forms or support requests.
Account and portal data: username, password or authentication data, account settings, saved preferences, booking history, transaction history, support history, agency status and platform activity.
Technical and usage data: IP address, device identifiers, browser type and version, operating system, approximate location derived from IP, referral source, pages viewed, session duration, clickstream data, login timestamps, crash logs, cookie identifiers and similar online identifiers.
Transaction and financial data: invoice details, payment status, payment references, partial card or banking information received through secure payment providers, refund records and chargeback-related information.
Communications data: email exchanges, call notes, chat logs, WhatsApp messages, service requests, complaint details, call recordings where permitted by law and disclosed to you, and records of customer support interactions.
Marketing and preference data: opt-in or opt-out status, communication preferences, campaign interaction data and consent records.
Sensitive or special category data: we do not intentionally seek sensitive personal data, but you may provide it in connection with travel arrangements, medical assistance, dietary requirements, disabilities or other special travel needs. Where this happens, we only process it when necessary and lawful.
We collect personal data directly from you when you browse our site, create or use an account, request a quote, make a booking, contact us, subscribe to communications, respond to a campaign or interact with customer support.
We may also receive data from business partners, agencies, suppliers, payment providers, booking systems and other third parties involved in delivering the requested travel service.
We collect some information automatically through cookies, server logs, analytics tools, device signals and similar technologies when you use our website or portal.
Where permitted by law, we may also obtain data from publicly available or lawful business sources, for example to verify company details or prevent fraud.
We use personal data to provide and manage our website, portal, quotations, bookings and customer support services.
This includes creating and administering accounts, preparing and sending offers, processing reservations, issuing booking confirmations, managing changes and cancellations, resolving complaints, handling refunds or adjustments where applicable, and communicating service updates.
We use data to coordinate with airlines, hotels, tour operators, transport providers, insurers, partner agencies and other travel suppliers involved in your request.
We may use personal data to communicate with you by email, telephone or WhatsApp about your requests, bookings, disruptions, confirmations, reminders, service notices and customer support.
We may use personal data to send marketing communications, newsletters or promotions where this is permitted by law and, where required, where you have given consent or otherwise opted in.
We may use personal data to secure our systems, detect and prevent fraud or misuse, enforce our terms, administer our business and comply with accounting, tax, legal, consumer protection and regulatory obligations.
We may use aggregated or de-identified information for analytics, service improvement, reporting and business planning.
Where applicable under the GDPR, UK GDPR or similar data protection laws, we process personal data on one or more of the following legal bases.
Performance of a contract or steps requested by you before entering into a contract: for example, preparing quotations, making bookings, issuing invoices, delivering travel services and handling customer support related to a booking.
Legitimate interests: for example, operating, improving and securing our website and services, managing customer relationships, protecting our business from fraud or abuse, and maintaining internal records, provided these interests are not overridden by your rights and interests.
Consent: for example, where we rely on consent for certain marketing messages, optional cookies, or other processing that legally requires consent.
Legal obligation: for example, where we must retain records, comply with tax, accounting, anti-fraud, security, consumer, travel or regulatory obligations, or respond to lawful requests from authorities.
We use cookies and similar technologies to make the website and portal function correctly, remember sessions and preferences, analyse traffic and usage, improve performance, and support security and fraud prevention.
We may use strictly necessary cookies, performance and analytics cookies, functionality cookies and, where applicable, marketing cookies or pixels.
Where required by law, we will request your consent before placing non-essential cookies. You can also control cookies through your browser settings and, where available, our cookie banner or preference centre.
If you disable certain cookies, some parts of the website or portal may not work as intended.
If you contact us or we contact you through WhatsApp, email, SMS or similar channels, we may process your contact details, communication content and related metadata to answer your questions, provide quotes, send booking updates and deliver customer support.
Promotional WhatsApp or marketing communications are sent only where permitted by law and, where necessary, after we have obtained the appropriate opt-in or consent.
You can withdraw consent to marketing communications at any time by using the unsubscribe or opt-out method provided in the message or by contacting us at admin@loveair.com.
Opting out of marketing messages does not affect essential service messages, booking confirmations, customer support or legal notices that we need to send in connection with your request or booking.
WhatsApp services are provided by Meta/WhatsApp, and their own terms and privacy policies also apply to your use of that service.
We share personal data only when necessary and only with the categories of recipients reasonably needed to provide our services or meet legal obligations.
Travel suppliers and service providers, such as airlines, hotels, transport companies, insurers, destination operators and other entities involved in fulfilling or managing a booking.
Partner agencies, resellers, business customers or authorised representatives involved in the same booking or service request.
Technology providers such as hosting, cloud, analytics, CRM, communication, payment, fraud prevention, booking engine and customer support vendors.
Professional advisers such as accountants, auditors, insurers, lawyers and consultants.
Authorities, regulators, courts or other third parties where disclosure is required by law or reasonably necessary to establish, exercise or defend legal claims, or to protect the rights, property or safety of LoveAir, our users or others.
We do not sell personal data as a standalone commercial asset.
Because travel services are often international and our suppliers or technology providers may operate in different countries, personal data may be transferred to and processed outside your country of residence.
Where required by law, we use appropriate safeguards for cross-border transfers, such as adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.
If you book travel outside your home country, the transfer of your personal data to airlines, hotels, ground operators or other local providers may be necessary to complete your booking.
We keep personal data only for as long as necessary for the purposes described in this policy, including providing services, managing bookings, maintaining accounts, complying with legal obligations, resolving disputes and enforcing agreements.
Retention periods vary depending on the type of data, the nature of the transaction, legal requirements, accounting and tax rules, and the length of any ongoing business or customer relationship.
When personal data is no longer needed, we will delete, anonymise or securely archive it in accordance with applicable law and internal retention procedures.
We use reasonable technical, administrative and organisational safeguards designed to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure.
These measures may include access controls, role-based permissions, secure hosting, encryption where appropriate, logging, network protections and staff confidentiality obligations.
No website, portal or transmission over the internet can be guaranteed to be fully secure. You should use caution when sharing personal or sensitive information online.
We may send you marketing or promotional messages about LoveAir services, offers, updates or news where permitted by law and, where required, with your consent or opt-in.
You may opt out at any time by using the unsubscribe instructions in the message or by contacting us at admin@loveair.com.
Even after you opt out of marketing, we may still send you non-marketing service messages, such as booking confirmations, support replies, invoices, legal notices or security alerts.
Depending on your location and applicable law, you may have the right to access your personal data, correct inaccurate data, request deletion, restrict processing, object to processing, request portability, and withdraw consent where processing relies on consent.
You may also have the right to lodge a complaint with a data protection authority.
To exercise your rights, contact us at admin@loveair.com. We may need to verify your identity before responding to your request.
Our website and services are not directed to children as an independent audience.
We do not knowingly collect personal data directly from children unless it is necessary for a booking or travel service requested by a parent, guardian or authorised adult and allowed by law.
Our website, portal, emails or booking materials may contain links to third-party websites, tools or booking systems.
We are not responsible for the privacy practices or content of third-party sites. You should review the privacy notices of those third parties before providing them with personal data.
We do not intend to make decisions about you solely by automated means that produce legal or similarly significant effects unless we inform you separately and the law allows it.
We may use automated tools for operational support, fraud prevention, spam filtering, security, analytics and service improvement.
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations or business practices.
The latest version will always be posted on our website with the effective date shown at the top of the page.
If you have questions, requests or complaints about this Privacy Policy or our handling of personal data, please contact: