| Website | www.loveair.com |
|---|---|
| Contact email | info@loveair.com |
| Effective date | March 26, 2026 |
| Legal entity |
LoveAir Rruga Mine Peza, Tirane, Albania |
| Governing law | Republic of Albania — Courts of Tirana |
LoveAir is an online B2B travel platform that offers and arranges travel-related products and services, including holiday packages, flights, hotels, transfers, and additional travel services.
LoveAir operates as an intermediary between its clients, partner agencies, and third-party travel suppliers. It markets packages directly to end clients and through authorised partner agencies. Our registered address is Rruga Mine Peza, Tirane, Albania.
For questions about these Terms, please contact us at info@loveair.com.
LoveAir provides:
We reserve the right to modify, suspend, or discontinue any part of the website or services at any time without prior notice.
You may use the services only for lawful business or consumer purposes related to legitimate travel enquiries, bookings, and customer support. In particular, you must:
Certain parts of the website and platform require login credentials or an active account. Where an account is issued to an agency, it is provided to the agency as a business entity and may only be used by its owner, legal representative, or persons expressly authorised by the agency and accepted by LoveAir.
If you create or use an account, you agree to:
The agency or account holder remains fully responsible for all access to and use of the account, including actions taken by any employee, representative, contractor, or other person to whom access has been granted or allowed.
LoveAir reserves the right to suspend, restrict, or terminate access to any account without prior notice where it reasonably believes that credentials have been shared with unauthorised third parties, misused, compromised, or used in breach of these Terms.
Travel packages, itineraries, prices, promotions, and availability are subject to change until confirmed in writing. A quote, website listing, or WhatsApp message is not a final booking confirmation unless we expressly confirm the reservation.
LoveAir does not guarantee that:
In the event of an obvious pricing or technical error, we reserve the right to correct the error and, where necessary, cancel or revise the affected request or booking.
Third-party travel suppliers — including airlines, hotels, transport operators, insurance providers, tour operators, and destination service providers — may impose their own terms, restrictions, cancellation rules, baggage policies, and refund conditions. Those third-party terms apply in addition to these Terms.
A booking request submitted through our website, platform, partner agencies, or WhatsApp does not create a binding reservation until it has been accepted and confirmed by us or the relevant supplier in writing. We may decline or cancel a request where:
You are responsible for reviewing all traveller names, dates, destinations, travel documents, and package details before final confirmation. In particular, you must ensure:
LoveAir shall not be liable for any losses, denied boarding, missed connections, failed bookings, additional charges, or cancellations arising from inaccurate, incomplete, or inconsistent information provided by the user or agency.
Payment timing, accepted methods, deposit requirements, cancellation deadlines, amendment fees, and refund rules depend on the specific travel product and may also depend on third-party supplier policies. All applicable payment conditions should be reviewed carefully before purchase.
Where payments are collected through LoveAir or a connected payment provider, you agree to:
LoveAir reserves the right to refuse or cancel transactions suspected of fraud, misuse, or unauthorised activity. Where a specific package or service has separate commercial terms, those terms prevail for that transaction to the extent of any conflict.
Cancellation, modification, refund, and no-show policies may vary depending on the travel service, supplier, fare type, or package booked. Unless otherwise stated in writing:
Users are responsible for reviewing the cancellation and refund rules applicable to their specific booking before confirming any reservation.
Each traveller is solely responsible for:
LoveAir is not responsible for denied boarding, refused entry, missed departures, or losses caused by a traveller's failure to meet travel requirements or hold the necessary documentation.
By contacting us or providing your WhatsApp number, you authorise LoveAir, as permitted by applicable law and platform policy, to communicate with you regarding:
You are responsible for ensuring the phone number or contact details you provide are valid and that you are authorised to receive messages there. Message delivery depends on third-party platforms and network availability. We do not guarantee uninterrupted delivery.
You may opt out of non-essential or promotional communications at any time by using the opt-out instructions we provide, or by contacting us directly. Transactional messages necessary to complete or service a booking may still be sent where permitted by law.
WhatsApp services are provided by Meta Platforms, Inc., and their own terms and privacy policies also apply to your use of that service.
Where LoveAir allows partner agencies or resellers to use its platform or distribute its packages, the following obligations apply to the partner agency:
LoveAir may suspend or revoke partner access immediately if misuse, compliance risk, non-payment, fraud, or reputational harm is identified.
If you submit enquiries, traveller details, documents, or other content through the website, platform, or communications channels, you confirm that:
You grant LoveAir a limited right to use submitted content only as necessary to provide the requested services, process travel arrangements, communicate with you, and maintain our business records.
All content on the LoveAir website and platform — including text, logos, branding, graphics, layouts, images, portal elements, package descriptions, photographs, documentation, and software — is owned by or licensed to LoveAir and is protected by applicable intellectual property laws.
Except as necessary to use the services for their intended purpose, you may not copy, modify, distribute, scrape, reverse engineer, republish, or commercially exploit any part of the website or platform without prior written consent from LoveAir.
Travel services may be delivered wholly or in part by third-party suppliers, including airlines, hotels, transport operators, tour operators, and destination service providers. To the maximum extent permitted by law, LoveAir is not responsible for:
Your use of third-party services may be subject to separate terms and conditions.
You must comply with applicable law and any relevant platform requirements when communicating through or using our services. In particular:
Our handling of personal data is described in our Privacy Policy, available on our website. By using the services, you acknowledge that certain personal data may be processed as necessary to respond to enquiries, arrange travel services, manage bookings, provide support, and meet legal or compliance obligations.
Where WhatsApp or other Meta services are used, communications are also subject to the applicable terms and privacy practices of those third-party platforms.
LoveAir may suspend, restrict, or terminate access to the services immediately and without prior notice if it reasonably believes that:
You may stop using the services at any time.
To the maximum extent permitted by law, the website and services are provided on an "as is" and "as available" basis. LoveAir makes no warranties, express or implied, regarding:
Travel services may be affected by events beyond our control, including airline schedule changes, weather conditions, government restrictions, force majeure events, and supplier actions.
To the maximum extent permitted by law, LoveAir and its directors, employees, affiliates, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:
Where liability cannot be excluded by law, our aggregate liability will be limited to the amount actually paid to LoveAir for the specific service giving rise to the claim, except where mandatory law provides otherwise.
You agree to indemnify and hold LoveAir, its affiliates, employees, partners, and service providers harmless from any claims, liabilities, damages, losses, or expenses arising from:
We may update or revise these Terms at any time to reflect changes in our business, legal obligations, or platform requirements. The updated version will apply from the effective date shown on the published page.
Your continued use of the website or services after changes are posted constitutes your acceptance of the revised Terms.
These Terms are governed by and interpreted in accordance with the laws of the Republic of Albania, without regard to conflict-of-law rules.
Any disputes arising from these Terms or the use of the website and services shall be subject to the exclusive jurisdiction of the competent courts of Tirana, Albania, unless mandatory consumer law requires otherwise.
If you have questions, requests or complaints about this Privacy Policy or our handling of personal data, please contact: